Support Technician
Company: VirtualVocations
Location: Salt Lake City
Posted on: October 30, 2024
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Job Description:
A company is looking for a Support Tech II to manage customer
calls and provide software support.
Key Responsibilities
Answer and process customer calls, following troubleshooting steps
to resolve issues
Educate customers on product use and assist in utilizing features
for improved productivity
Document all customer interactions and manage ongoing issues
effectively
Required Qualifications
High School education or vocational training, with three or more
years of related experience
Working knowledge of Microsoft Word and Excel as it relates to the
supported software
Basic knowledge of computer hardware, operating systems, and
networks
Ability to prioritize tasks and adapt to change
Bachelor's Degree is a plus
Keywords: VirtualVocations, Orem , Support Technician, Professions , Salt Lake City, Utah
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