Best Practice Enablement Mgr - Salt Lake City, UT - #112168
Company: PacifiCorp
Location: Salt Lake City
Posted on: November 7, 2024
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Job Description:
Best Practice Enablement Mgr - Salt Lake City, UT - #112168
Date: Oct 23, 2024
Location: SALT LAKE CITY, UT, US, 84116
Company: PacifiCorp
JOIN OUR TEAM!Berkshire Hathaway Energy is seeking customer-centric
candidates to grow and sustain our commitment to a culture of
customer service excellence, environmental sustainability and
diversity, equity and inclusion.General Purpose
The purpose of this position is to manage user adoption and
business readiness activities for the Berkshire Hathaway Energy
asset and work management center of excellence. This person is
responsible for ensuring successful user adoption of new tools,
processes, and enhancements. This includes support for both
Business Transformation project team and end-user needs across
Berkshire Hathaway Energy companies. This manager will be critical
in crafting and delivering strategy, approach, process, procedures,
guidelines, governance, training, and support throughout the
lifecycle of the project and beyond deployment. This manager is
also responsible for providing hands-on assistance to utility staff
with real-world evaluation, adoption and feedback on best
practices. This includes helping with the integration of new ideas
into existing process and procedures, new tool adoption, best
practice training, and root-cause identification of the real-world
challenges of end users. This role functions as a bridge between
theoretically good ideas and practical implementation. It requires
a customer service mindset, a proactive approach to exploring root
cause hypothesis, and a passion for mentoring others to do the
same.
Responsibilities--- Facilitate User Adoption of Best Practices and
Tools for Utility Asset Maintenance and Operations
o Manage creation of end-user enablement strategy and approach.
o Assist utilities with the integration of new ideas into existing
processes.
o Assist utilities with the implementation of behavioral change
strategies.
o Support all asset and work management related activities for the
organization.
--- Champion Best Practice Training Across All Affiliates
o Conduct annual and ongoing training needs assessment meetings to
determine end-user learning needs, and required resources.
o Coordinate and participate in the creation and delivery of
learning materials.
o Manage initiative-specific bootcamps (virtual, live
instructor-led training opportunities).
o Manage ongoing communication and follow-up training activities to
maintain user adoption long-term.
o Act as a lead/expert in the work group; train and mentor asset
management managers, engineers, and technicians in deploying best
practices.
--- Hands-on Asset and Work Management Support
o Assist users with the integration of new tools, processes, and
methodologies into their daily activities.
o Assist with development of financial value quantification to
guide operation and maintenance investment decisions.
o Assist with adoption of work management, data collection, and
system operation tools across utilities.
o Assist with development of asset performance assessments across
utilities to identify major issues, risks and leading
indicators.
o Develop recommended process documentation in collaboration with
multiple utilities.
--- Establish Dynamic User Communities for Sharing and Support
o Identify and establish asset and work management communities of
practice that would benefit from a stronger support network.
o Develop, implement, socialize and refine ongoing user enablement
goals to provide structure and direction for community
interaction.
o Facilitate collaborative discussions involving multiple utilities
and disciplines to share, develop and critique best practices.
o Provide hands-on assistance to individual utility staff
encountering real-world challenges with new tools and
approaches.
o Partner with change enablement teams to assemble a network of
individuals to support and champion learning and change components
across all affiliates.
--- User Adoption Reporting
o Define Key Performance Indicator metrics for end-user
enablement.
o Compile and present metrics on user adoption.
Requirements--- Bachelor's degree in engineering, technology,
project management, data science, marketing, organizational
development, or a related field; or the equivalent combination of
education and experience.
--- A minimum of five years' experience in electric utility power
business, construction, or related professional experience.
--- Proficient with the use of personal computers.
--- Periodic travel to provide in-person support and training.
Preferences
Company Code: PacifiCorp
Primary Location: SALT LAKE CITY
Department: Rocky Mountain Power
Schedule: Full-time
Personnel Subarea: Exempt
Hiring Range: $100,700 - $118,400
This position is eligible for an annual discretionary performance
incentive bonus of up to 15.00% of salary.
Benefits: Health care, retirement, paid time off, tuition
assistance, paid short-term and long-term disability, paid
bereavement leave. For more information, please visit:
https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US
Employees must be able to perform the essential functions of the
position with or without an accommodation.
At PacifiCorp, we celebrate diversity, equity and inclusion.
PacifiCorp is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion or religious creed, age,
national origin, ancestry, citizenship status (except as required
by law), gender (including gender identity and expression), sex
(including pregnancy), sexual orientation, genetic information,
physical or mental disability, medical condition, veteran or
military status, familial or parental status, marital status or any
other category protected by applicable local, state or U.S. federal
law.
Unless otherwise required by law, all offers of employment are
contingent upon the successful completion of a background check and
drug screening including for marijuana. While marijuana is legal in
several states, including Oregon, a positive test for positions in
Oregon may disqualify a candidate. The company complies with the
laws of Washington and California and only obtains and considers
positive tests for marijuana in safety-sensitive positions or those
covered by U.S. Department of Transportation regulations.
Career Segment: Sustainability, Testing, Equity, Project Manager,
Manager, Energy, Technology, Finance, Management
PI4dabc85a905b-37248-34394177
Keywords: PacifiCorp, Orem , Best Practice Enablement Mgr - Salt Lake City, UT - #112168, Other , Salt Lake City, Utah
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