Data Center Professional Services Consultant

Location: Salt Lake City
Posted on: November 20, 2024

Job Description:

The Data Center Professional Services Engineer is responsible for providing Design, Implementation and support of Cisco’s industry leading Unified Computing System (UCS) fabric products and framework that simplifies the process to build, manage and connect Cloud computing environments. This role serves as a technical escalation point for the Systems Engineers, collaborate with Pre-Sales Engineers in designing new 'Data Center' solutions. Responsibilities include but are not limited to the following:

Installation

? Take ownership of project

? Work with sales team and manager to determine scope of installation

? Work with project coordinator to know when equipment will arrive at the company or customer location

? Participate in installation coordination between customer and our firm

? Coordinate necessary resources with manager, peers, and project coordinator

? Perform installation on-site or remote, whichever project dictates, to company standards

? Communicate progress to manager, project coordinator, sales team, and customer

? Attend project update conference calls

? Document configuration and archive any configuration files

? Document implementation notes and time in project for job costing accuracy

? Provide any required close-out documentation to customer or projector coordinator.

Troubleshoot

? Take ownership of problem

? Assess business impact and act accordingly

? Use first-in/first-out (FIFO) protocol as much as possible

? Communicate timely with customer and sales team

? Perform effective troubleshooting

? Resolve a problem and communicate the solution to the customer

? Document work and time in ticketing system for accurate billing

Qualifications

? Provides review of Data Center infrastructure – architecture, processes and plans for Cisco's Unified Computing Systems, B/C/E Series and Nexus 1000 to Mountain States customers, account teams.

? Troubleshoots complex data center interoperability, configuration or performance issues related to VMWare, OS (Windows, AIX and Linux), x86 server architecture, iSCSI or FC, SAN/NAS and LAN switching.

? TSM Backup knowledge is a Plus.

? Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

? Effectively utilizes moderate to complex lab setups to recreate and solve problems.

? Provides technology/product training and intellectual property material as required.

? BS in CS or EE or related field plus 3 years Data Center related experience with Servers (Blade servers, x86) and OS Support (Windows, Linux and VMWare).

? Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.

? Demonstrated networking experience including TCP/IP and Routing Protocols.

? Troubleshooting experience using finisar, wireshark, or other protocol analyzer.

? Experience with networking side of the Data Center

? Experience or Certifications in one or more of the following is preferred: MCSE, RHCE, VCP, CCNA, CCNP, CCIE

? Prior experience with UCS-B Series Blades (UCSM) and/or Nexus 1000 preferred

? Cisco Unified Computing System (UCS), B/C/E Servers, and Nexus 1000

? Windows 2008/2012, VMware (ESX, ESXi), AIX, and Linux Operating Systems Environments

Data Center backup technologies: Comvault, Symantec.

? Storage architectures, (NetApp, EMC, iSCSI, NAS, NFS, Fiber Channel)

? Designs and implementations for Data Center Solutions

? Multi-vendor platform and interconnect component interoperability

? A demonstrated commitment to high professional ethical standards

? Excels at operating in a fast-paced environment

Keywords: , Orem , Data Center Professional Services Consultant, IT / Software / Systems , Salt Lake City, Utah